Total Quality Management (TQM) — Professional Certification (KnowVantage • AI-Assisted)

The Total Quality Management (TQM) Professional Certification by KnowVantage is a comprehensive, AI-assisted program designed to help professionals master the principles, tools, and leadership skills needed to build a culture of continuous improvement. This course integrates classical TQM philosophies with modern digital and AI-driven quality practices used by leading global organisations.

Aligned with global excellence frameworks such as the Deming Philosophy, Malcolm Baldrige Criteria, EFQM Model, and ISO 9001 concepts, this TQM program provides a complete understanding of customer-centric quality, leadership influence, employee engagement, process improvement, and strategic planning. You will learn essential tools such as the 7QC tools, PDCA, Kaizen, benchmarking, problem-solving methodologies, and data-driven decision-making.

What makes this program unique is the integration of AI-assisted tools that help professionals accelerate quality analysis, generate improvement ideas, build dashboards, create customer voice insights, and prepare reports efficiently. These digital capabilities empower modern quality managers to execute TQM principles faster and more effectively.

The course includes practical case studies from manufacturing, IT, service, and BPO industries. Additionally, learners receive templates, checklists, and AI-powered quality prompt libraries for real-world application.

Upon completion of the final assessment, you will earn the KnowVantage TQM Professional Certificate, demonstrating your capability to lead quality initiatives, influence organisational culture, and drive sustainable continuous improvement. This program is ideal for supervisors, managers, team leaders, quality analysts, engineers, and professionals seeking to boost their quality management skills.